24-7 Intouch

IntouchCX (formerly 24-7 Intouch) is a global business process outsourcing (BPO) and customer experience technology company. While it provides member and patient support services for healthcare and pharmaceutical clients, it is not a life sciences or drug development organization. The company specializes in omnichannel contact center solutions, utilizing its proprietary AI platform, Laivly, to enhance customer interactions through automation and machine learning. IntouchCX also provides trust and safety services, including content moderation, through its WebPurify division. Headquartered in Winnipeg, Canada, the company is backed by private equity firms including Ontario Teachers' Pension Plan and Trilantic North America.