CFI Group

CFI Group is a global leader in customer experience measurement and management, specializing in the application of the American Customer Satisfaction Index (ACSI) methodology. Within the healthcare and life sciences sectors, the company provides specialized analytics and consulting services to help hospitals, pharmaceutical companies, and medical device manufacturers optimize patient and provider satisfaction. Their services include patient experience (PX) benchmarking, employee engagement studies, and customer journey mapping. By leveraging predictive modeling, CFI Group enables healthcare organizations to identify key drivers of satisfaction that correlate with improved clinical outcomes and financial performance. The company serves a diverse range of clients, from government health agencies to private healthcare systems.