Communications Research Institute of Australia

The Communication Research Institute (CRI), formerly the Communication Research Institute of Australia (CRIA), is an independent research and consulting organization specializing in information design and human communication. Based in Melbourne, the institute is globally recognized for its pioneering work in the healthcare sector, particularly in developing standards for medicine labeling and patient information leaflets. CRI utilizes a "performance-based" testing methodology to ensure that complex health information is accessible and understandable to lay audiences, thereby improving patient safety and health literacy. Its research has significantly influenced regulatory guidelines for the Therapeutic Goods Administration (TGA) in Australia and the European Medicines Agency (EMA). The institute provides expert consulting, diagnostic user testing, and training services to pharmaceutical companies, government agencies, and healthcare providers.