Interactive Intelligence

Interactive Intelligence was a global provider of software and services designed to improve the customer experience. The company specialized in contact center automation, unified communications, and business process automation, primarily through its all-in-one IP communications software suite. While not a life sciences company in the traditional sense, it provided critical communication infrastructure to large healthcare systems and pharmaceutical companies to manage patient engagement and clinical trial coordination. The company was acquired by Genesys in 2016 for approximately $1.4 billion to bolster its cloud-based customer engagement offerings.