International Customer Management Institute

The International Customer Management Institute (ICMI) is a global provider of resources, training, and consulting for the contact center and customer service industry. While not a life sciences company, ICMI provides specialized training and certification programs that are frequently utilized by healthcare organizations, pharmaceutical patient support programs, and medical device help desks to ensure regulatory compliance and high-quality patient interactions. The organization offers professional certifications, site audits, and strategic consulting to optimize customer experience and operational efficiency. ICMI is currently a part of the Informa Tech division of Informa.