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International SOS operates globally as the leading provider of health and security risk management and medical assistance. It delivers primary care, emergency response (including air ambulance), public health program support, crisis management, telehealth/teleconsultation solutions, mental health resilience programs, vaccination/testing logistics and consulting for organizations with global workforces. The company does not develop drugs or biologics but instead focuses on integrated healthcare delivery in complex environments for governments, corporations (including most Fortune Global 500 companies), NGOs and educational institutions. During the COVID‑19 pandemic it rapidly expanded telehealth offerings to over 30 countries and launched digital compliance tools such as ICC AOKpass. Its clinical results are measured by operational metrics—such as millions of calls handled annually (~3.2 million in 2024), thousands of evacuations performed each year (~1,700+ security & medical evacuations annually) and successful delivery of public health programs worldwide—not by traditional clinical trial endpoints. The company has been ISO/TS 13131 certified for telehealth care processes since 2016.
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