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J.D. Power provides consumer insights and data analytics across multiple industries including automotive, financial services, insurance, utilities, technology/media/telecom, travel/hospitality/senior living—and healthcare—using big data and AI to benchmark customer satisfaction.
In healthcare specifically, it conducts syndicated benchmarking studies such as the U.S. Pharmacy Study measuring customer satisfaction with pharmacies. However, it does not develop therapeutics or medical technologies.
The company was acquired by Thoma Bravo in July 2019 and merged with Autodata Solutions later that year.
As of May 2025 Joshua Peirez was named CEO.
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