LiveOps

LiveOps is a virtual contact center and business process outsourcing (BPO) company that provides specialized customer service solutions for the healthcare and life sciences sectors. While not a drug discovery or biotechnology firm, LiveOps supports the industry through patient engagement programs, clinical trial recruitment support, and pharmacy benefit management services. The company utilizes a distributed workforce of over 20,000 independent agents and a proprietary cloud-based platform to manage high-volume interactions. Their healthcare offerings are designed to be HIPAA-compliant, focusing on improving the patient experience and operational efficiency for health insurers and providers. By leveraging a flexible, on-demand workforce, LiveOps enables healthcare organizations to scale their support capabilities during peak periods such as open enrollment or product launches.