Pinnacle Quality Insight

Pinnacle Quality Insight is a healthcare satisfaction analytics company specializing in the post-acute and senior care sectors. Founded in 1996 and based in Sandy, Utah, the company provides a suite of survey and software solutions designed to improve employee retention and customer satisfaction. Its offerings include in-depth phone and web-based surveys for residents, patients, and employees, as well as specialized tools like CoreQ and CAHPS. In January 2023, Pinnacle was acquired by Home Care Pulse (HCP) to enhance their combined data and analytics capabilities across the post-acute care continuum. The company's platform helps senior living providers identify areas for improvement and celebrate successes through detailed feedback and benchmarking.