Sound Telecom

Sound Telecom is a professional communication services company that provides specialized HIPAA-compliant medical answering services and call center solutions for the healthcare and life sciences industries. Founded in 1986 and based in the Seattle area, the company serves a wide range of healthcare providers and research organizations by managing patient inquiries, appointment scheduling, and participant screening for clinical trials. In January 2021, Sound Telecom was acquired by Evergreen Services Group, though it continues to operate as a dedicated brand within the healthcare communications space. The company is recognized for its US-based live operator services and its focus on maintaining high standards of patient privacy and data security. Its offerings are designed to improve patient experience and operational efficiency for medical professionals through 24/7 communication support.