The Beryl Institute

The Beryl Institute is a private, for-profit healthcare-focused organization that operates as a global community of practice dedicated to improving patient and human experience in healthcare. Rather than developing therapeutics, it provides membership services, research, professional education, conferences, publications, and credentialing programs for healthcare professionals and organizations. Its offerings include Patient Experience University, the Certified Patient Experience Professional (CPXP) credential, the Certified Administrator of Volunteer Services (CAVS) credential, benchmarking studies, and the Patient Experience Journal. The organization is positioned as an independent thought leader in patient experience, workforce experience, and broader human experience across healthcare settings. Its work is centered on healthcare delivery improvement, professional development, and evidence dissemination rather than drug discovery or medical product commercialization.