Xact Telesolutions

Xact Telesolutions is a specialized provider of outsourced communication and call center services, primarily serving the healthcare industry. The company offers a range of solutions including medical answering services, appointment scheduling, patient reminders, and emergency dispatch, all designed to ensure HIPAA compliance and improve patient-provider interactions. Originally based in Orlando, Florida, Xact was acquired by Stericycle in 2014 to bolster its Communication Solutions division. In 2022, this division was acquired by Carenet Health, integrating Xact's capabilities into a broader platform for patient engagement and clinical support. Its services support hospitals, private practices, and health systems in managing high-volume communications while maintaining administrative efficiency.